Privacy Policy

Introduction

At Wanderlust Keepers, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when you use our website and services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our services.

Information We Collect

We may collect various types of personal information from you, including:

• Contact Information: Name, address, email address, phone number.
• Travel Preferences: Destination interests, dietary restrictions, accommodation preferences, travel dates, and other details relevant to your travel plans.
• Payment Information: Credit card details, billing address, and other payment-related information (processed securely through third-party payment gateways).
• Identification Information: Passport details, visa information, and other government-issued identification necessary for travel arrangements.
• Technical Data: IP address, browser type, operating system, unique device identifiers, and other diagnostic data collected automatically when you visit our website.
• Communication Data: Records of your correspondence with us, including emails, chat conversations, and phone calls.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and manage your travel services, including booking flights, accommodations, and tours.
• To process payments and manage billing.
• To communicate with you about your bookings, inquiries, and service updates.
• To personalize your travel experience and offer tailored recommendations.
• To improve our website, products, and services based on your feedback and usage patterns.
• To conduct market research and analysis.
• To comply with legal obligations and resolve disputes.
• To prevent fraud and ensure the security of our systems.

Disclosure of Your Information

We may share your personal information with third parties in the following circumstances:

• Travel Partners: With airlines, hotels, tour operators, and other service providers to fulfill your travel arrangements.
• Service Providers: With third-party vendors who perform services on our behalf, such as payment processing, IT support, marketing, and data analysis.
• Legal Requirements: When compelled by law, subpoena, or other legal processes, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

Data Security

Wanderlust Keepers implements robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and at rest.
• Regular security audits and vulnerability assessments.
• Access controls and strict internal policies regarding data handling.
• Employee training on data protection and privacy best practices.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Your Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request erasure of your personal data under certain conditions.
• The right to object to or restrict processing of your data.
• The right to data portability.
• The right to withdraw consent at any time (where consent is the basis for processing).

To exercise any of these rights, please contact us using the details provided below.

Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We have no control over the content, privacy policies, or practices of these third-party sites and assume no responsibility for them. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: info@wanderlustkeepers.com.au
Phone: (03) 9069 6875
Address: 315 Collins Street, Level 12, Melbourne, VIC, 3000, Australia

Last Updated: October 26, 2023